Last Updated: June 2026
This Refund & Cancellation Policy ("Policy") governs all payments, bookings, cancellations, rescheduling requests, refunds, credits, reversals, chargebacks, and related financial matters concerning services offered by Meritza Classes ("Meritza Classes", "Platform", "we", "our", or "us").
By purchasing, booking, scheduling, or using any Platform service, users acknowledge that they have read, understood, and agreed to this Policy.
This Policy forms an integral part of the Meritza Classes Terms & Conditions and shall be interpreted together with all other applicable Platform policies.
Meritza Classes allocates mentor availability, scheduling resources, operational support, administrative services, and platform resources immediately upon confirmation of a booking.
Accordingly, all purchases are generally considered final unless expressly stated otherwise in this Policy.
Users are encouraged to carefully review service details before making any payment.
Users acknowledge and agree that:
Refund requests based on dissatisfaction with academic results, examination performance, admissions decisions, rankings, or similar outcomes shall not be eligible for refund consideration.
Refunds may only be considered in exceptional circumstances, including:
Where a user accidentally makes multiple payments for the same service.
Where a payment is successfully processed but the booked service cannot be delivered due solely to a verified Platform-related technical failure.
Where a transaction is proven to be unauthorized following investigation and verification.
Where applicable law requires a refund despite any contrary provision in this Policy.
All refund requests remain subject to verification and approval by Meritza Classes.
Unless otherwise required by law, refunds shall not be granted for:
Unused sessions do not automatically qualify for refunds.
Where cancellation is requested more than twenty-four (24) hours before the scheduled session, Meritza Classes may, at its sole discretion:
Cash refunds are not guaranteed.
Requests made within twenty-four (24) hours of the scheduled session may be treated as a consumed session.
No refund obligation shall arise.
A session may be considered completed if:
Where a mentor remains available for the scheduled session, Meritza Classes may treat the session as delivered.
Such sessions shall generally be non-refundable.
Where a mentor becomes unavailable due to unforeseen circumstances, Meritza Classes may, at its sole discretion:
Refunds shall not be automatic solely because a specific mentor becomes unavailable.
Meritza Classes reserves the right to cancel, postpone, reschedule, suspend, or modify services where necessary due to:
The Platform may determine the most appropriate remedy on a case-by-case basis.
Where services are purchased as a package, bundle, subscription, program, cohort, mentorship plan, or multi-session offering:
Unused portions do not automatically qualify for proportional refunds.
Where Meritza Classes elects to provide compensation, such compensation may be issued in the form of:
The Platform reserves the right to determine the form of compensation.
Users seeking refund consideration must submit:
Requests should be submitted through official Platform support channels.
Incomplete requests may be rejected.
Before approving, rejecting, or processing any refund request, Meritza Classes reserves the right to:
Users agree to cooperate fully with such investigations.
Where a refund is approved:
Meritza Classes does not guarantee specific processing times once a refund has been released to the payment provider.
Users agree not to initiate chargebacks, payment reversals, payment disputes, or similar claims without first contacting Meritza Classes and providing a reasonable opportunity to investigate and resolve the matter.
Where a chargeback is initiated, Meritza Classes may:
Evidence may include:
Meritza Classes reserves the right to deny refund requests where fraud, abuse, manipulation, misrepresentation, circumvention, or bad-faith conduct is suspected.
Suspicious refund patterns may result in account restrictions or termination.
To the maximum extent permitted by applicable law:
Meritza Classes shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from any refund, cancellation, scheduling, or payment-related dispute.
Any liability shall remain subject to the limitations set forth in the Terms & Conditions.
Users acknowledge that Meritza Classes retains sole discretion in evaluating refund requests, provided that such discretion is exercised in good faith and in accordance with applicable law.
Nothing in this Policy shall be interpreted as creating an automatic right to a refund unless expressly required by law.
Meritza Classes reserves the right to amend, replace, modify, or update this Policy at any time.
Updated versions shall become effective upon publication on the Platform.
Continued use of Platform services constitutes acceptance of revised versions.
Any dispute arising under or relating to this Policy shall be governed by the dispute resolution provisions contained in the Meritza Classes Terms & Conditions.
The parties agree to first attempt resolution through good-faith discussions before initiating arbitration proceedings.
This Policy shall be governed by and construed in accordance with the laws of India.
Subject to applicable arbitration provisions, courts located in Delhi, India shall have exclusive jurisdiction.
Email: support@meritzaclasses.com
Phone: +91 9906893883
For refund, cancellation, billing, or payment-related inquiries, users may contact us through the above channels.
By making a payment, booking a session, purchasing a package, or using any Platform service, the user acknowledges that: